Privacy, Cookie & Website Terms Policy

Welcome to GB Flooring Group. We are committed to protecting your privacy, being transparent about how we use data, and operating this website fairly and responsibly.

This page explains:

  • How we collect and use personal data
  • How cookies and tracking technologies are used
  • Your rights under UK data protection law
  • Terms governing use of this website

By using this website, you agree to the terms set out below.

1. Who We Are

This website is operated by GB Flooring Group. Website: gbflooringgroup.com

We provide services relating to industrial and commercial lighting solutions, including LED upgrades, energy-saving lighting systems, lighting surveys and related services.

Where you submit an enquiry, we may share your information you with selected partners (such as lighting installation contractors).

2. What Information We Collect

We may collect and process the following information:

Information You Provide

  • Name
  • Company name
  • Email address
  • Telephone number
  • Site address / postcode
  • Enquiry details
  • Project requirements
  • Any information submitted through forms, email or phone

Information Collected Automatically

  • IP address
  • Browser and device type
  • Pages visited
  • Time spent on pages
  • Referral source
  • Click behaviour
  • General location data (non-precise)

3. How We Use Your Information

  • Respond to enquiries
  • Arrange quotes or consultations
  • Connect you with suitable independent lighting providers
  • Improve our website and user experience
  • Measure advertising performance
  • Prevent fraud or misuse
  • Maintain records of enquiries and communications
  • Comply with legal obligations

4. Passing Enquiries to Independent Partners

As part of our service, we may pass your enquiry details to carefully selected independent third-party contractors, installers or suppliers who may contact you regarding your request.

These third parties operate independently and will be responsible for their own use of your data once received.

We recommend reviewing any privacy policy provided by companies who contact you.

5. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Consent – where you voluntarily submit information
  • Legitimate Interests – to operate and improve our business
  • Contractual Necessity – where required to provide requested services
  • Legal Obligation – where law requires us to retain or disclose information

6. Data Retention

We keep personal data only for as long as reasonably necessary for:

  • Responding to enquiries
  • Managing business records
  • Resolving disputes
  • Legal or tax requirements

Retention periods may vary depending on the nature of the enquiry.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies.

Cookies help us:

  • Operate the website properly
  • Understand how visitors use the site
  • Improve performance
  • Measure advertising effectiveness

Essential Cookies

Necessary for website functionality.

Analytics Cookies

Used to understand visits and user behaviour, including Google Analytics / GA4.

Advertising Cookies

Used to measure ad campaigns and conversions, including Google Ads.

Behaviour Analysis Tools

We may use tools such as Microsoft Clarity to understand how users interact with pages.

8. Cookie Consent

Where required, non-essential cookies are only placed after your consent through our cookie banner or consent tool.

You may withdraw or amend consent at any time through your browser settings or cookie preferences tool where available.

9. Third-Party Services We May Use

  • Google Analytics
  • Google Ads
  • Microsoft Clarity
  • Call tracking providers
  • Website hosting providers
  • CRM / lead management systems

These providers may process data on our behalf or independently depending on the service.

10. Your Rights

Under UK data protection law, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of data in some circumstances
  • Restriction of processing
  • Objection to certain processing
  • Data portability
  • Withdrawal of consent where applicable

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

11. Security

We take reasonable technical and organisational measures to help protect information submitted through this website. However, no internet transmission can be guaranteed completely secure.

12. Website Use Terms

All content on this website is provided for general information only.

We aim to keep information accurate and current, but do not guarantee completeness or suitability for every purpose.

You use this website at your own risk.

We may update, suspend or withdraw any part of the website without notice.

13. Intellectual Property

Unless otherwise stated, all website content including text, logos, graphics and design is owned by or licensed to us.

You may not copy, reproduce or commercially use content without written permission.

14. External Links

This website may contain links to third-party websites.

We are not responsible for the content, policies or practices of external sites.

15. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for loss arising from use of this website, reliance on website content, or dealings with independent third-party providers introduced through this site.

Nothing excludes liability where it cannot legally be excluded.

16. Changes to This Policy

We may update this page from time to time. Any revised version will be posted here with a new effective date.

17. Contact Us

For privacy or website-related enquiries, please contact us using the contact details shown on this website.

Enquiry Notice

By submitting an enquiry through this website, you agree that GB Flooring Group may share your enquiry with selected independent lighting providers who may contact you regarding your request.